New Residential Customer

Steps

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Important Note:

Installation of Smart Water Meter can only proceed once the Smart Electric Meter in installed.

1

Customer or appointed registered contractor to submit new application at Department of Water Services.

Documents required:

  • Identity Card (House Owner with signature)
  • Land title
  • Occupancy permit (OP)
  • House number issued by Survey Department V. Sales & Purchase agreement (if applicable)
  • Receipt from Water department for change category from construction to residential tariff.

Upon completed application, Department of Water Services will issue letter of approval to purchase meter at USMS office during working hours.

Documents required:

  • Tariff Form
  • Tariff payment receipt
  • Owner/Buyer`s Identification Card
  • House Numbering
  • Occupation Permit (OP)
2

After purchasing of the smart water meter, the appointed water contractor will schedule with USMS for the installation of the smart water meter and USMS will create the work order according to the schedule provided.

3

Once installation is completed, USMS will proceed with the onboarding process.

4

Customer will be notify thru SMS once activation been done. And can view in the USMS Apps. It will show 2 meters, 1 for electrical and 1 for water meter.

5

Customer can perform Top up and will receive SMS for successful notification and also Email for receipt.