New Commercial, Temporary & Government Customer

Important Note:

Installation of Smart Water Meter can only proceed once the Smart Electric Meter in installed.

Customer or appointed registered contractor to submit new application at Department of Water Services.

Documents required:

• Identity Card (House Owner with signature)
• Land title
• Occupancy permit (OP)
• House number issued by Survey Department V. Sales & Purchase agreement (if applicable)
• Receipt from Water department for change category from construction to residential tariff.

Upon completed application, Department of Water Services will issue letter of approval to purchase meter at USMS office during working hours.

Documents required:

• Tariff Form
• Tariff payment receipt
• Owner/Buyer`s Identification Card
• House Numbering
• Occupation Permit (OP)

After purchasing of the smart water meter, the appointed water contractor will schedule with USMS for the installation of the smart water meter and USMS will create the work order according to the schedule provided.

Once installation is completed, USMS will proceed with the onboarding process.

Customer must register via USMS self care portal:
www.usms.com.bn

Once signed, Meter Installer to forward pre-registered End user to Dept. of Water Services for further process of validation, verification prior to approval for account activation.

Once account activated, a notification via SMS to inform Dept. of Water Services Customer registration is complete and ready for top up. Dept. of Electric Services can then close the Work Order.

Customer must reload meter credit within 48 hours of account activation to prevent disconnection of service.

Customer can use the electricity for up to 48 hours and the usage will be deducted upon reload.